Frequently Asked Questions
Our Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. If you require further assistance or more information please contact us here.
Yes, we provide services globally and are well known for our consultant and investigative assistance in complex cases in USA, UK & Hong Kong just to name a few.
It is understandable you may be nervous, anxious or even embarrassed. To assist in calming your nerves and to get you in the right frame of mind, we like to start with a free 30 minutes no obligation consultation. This time also allows you to ask as many questions as you like and it will also give us the opportunity to fully understand what is going on and how we may be able to assist.
No, the majority of our clients we have never met in person and all initial communication has been either via telephone, Skype, email or a chosen mobile device APP.
Once you have had your initial free consultation and you wish to engage our services, we will send you a service proposal and our standard terms of service contract. The service proposal will outline various details about your case and objective, the service that we will be providing, proposed fees and retainer as well as the details as to your assigned investigative specialist. A case file will also be opened on our secure Investigation Management System to which you will also be given access.
Yes, the retainer (fixed price) will be disclosed and discussed during the initial consultation and will also be outlined in our service proposal. Our billing structure is very clear and transparent and you will also be able to monitor this via our secure Investigation Management System (IMS). Payments can be made by direct deposit / EFT payment and PayPal.
Any monies remaining upon completion of our investigation will be refunded to you.
Yes, given that we provide expert witness services as well as other professional services, we ensure that we hold the relevant licences regardless. If you wish to know more or would like clarification about this topic. Please contact us.
Unfortunately no, we cannot guarantee the outcome of any investigation; however, we can guarantee that we will be Honest and upfront with you and that we will do all that we professionally can to meet your objective.
Yes, our reports can definitely be used in legal proceedings and courts. If there is a specific requirement we can discuss this with you or vice versa and we can also accommodate for any legal jurisdiction on an international scale if required.