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Accident Claims Investigation Division
Expert investigative services to assess claims, uncover fraud, and build defensible evidence for accident and injury matters.
The Intelligence Behind Claims Confidence
Accident and injury claims require precision. When liability is contested, damages disputed, or fraud suspected, the evidence matters. Cyberlutions® Accident Claims Investigation Division (ACID) provides legal professionals, insurers, and agencies with forensic intelligence that cuts through confusion and delivers defensible answers.
We combine social media intelligence, digital research and skip tracing into a desktop investigation tailored to your claim. Findings can support assessment by the authorised insurer or legal team, with source records and limitations clearly explained.
Social Media Intelligence
Also known as desktop or online investigations, we can provide you with verified information on individuals, business and more via easy-to-read reports and forensically captured evidence.
Pre-surveillance Reports
We can provide pre-surveillance reports to assist you in your decision-making, and to ensure that planned surveillance activities run smoothly.
General Investigations
We assist firms by gathering intelligence so that their investigations can run smoothly (locate people, build intelligence on persons, business and so on), and/or find connections between person A and person B.
Skip trace or Locate Investigations
Our skip tracing specialists research available information to help locate your person of interest and assess the reliability of the details found.
General Intelligence
We are able to gather general intelligence about individuals or businesses connected to an incident or accident in an attempt to find any evidence that may assist you in the development of your case.
Consultations
Whether it be advice, or assistance, our consultations are designed to find out exactly what services you require and how we can best provide you with the help you need to achieve your goals.
Motor vehicle Accidents
We can run searches on the internet for videos of the accident, online content that might mention specific individuals at the scene, or posts about the incident that may provide leads that assist with further inquiries. We also review aerial photography, and investigate connections between all parties involved in the accident.
Video Pixelation Services
We can de-identify individuals who may appear under the age of 18 for legal and privacy reasons.
Why Insurers and Lawyers Choose ACID
63+ Years Combined Experience
Our team brings decades of expertise in claims investigation, fraud detection, and insurance operations.
Court-Ready Evidence
Findings are captured and documented to support legal review. Admissibility depends on the matter and the applicable requirements.
Agreed Timeframes
Timeframes are agreed around the scope, available information and review required. Urgent requirements are discussed before work begins.
Confidential & Discreet
Your investigation remains secure. We maintain strict confidentiality throughout.
Our Investigation Process
Intake & Scope
Understand your claim, define investigative objectives, identify key evidence gaps.
Digital Intelligence
Social media analysis, background checks, locate investigations, online content discovery.
Forensic Capture
Screenshots, video capture, metadata extraction, all court-ready, chain-of-custody compliant.
Field Work
Surveillance, interviews, scene photography, evidence gathering as required.
Expert Reporting
Detailed findings with visual evidence, timeline analysis, and expert recommendations.
Build Your Case With Evidence That Holds
Contact ACID for a confidential consultation on your accident or injury claim.
Discuss an InvestigationKeep exploring
Investigative intelligence
Background research, due diligence, identity analysis and connected intelligence.
Online & digital investigations
Investigate online activity, impersonation, harassment and digital trails.
How we work
Understand the process before getting started.
Case studies
Explore our experience on previous matters.