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Cyber Incident Support
Cyber Incident
Support
Concerned about a compromised account, ransomware or a suspected data breach? Talk to us about what has happened and the support you need.
Active incident?
Call us first
Call 1800 889 713We will confirm our availability, the scope of assistance and the next steps.
Discuss a Cyber IncidentSending an enquiry does not start an incident response engagement.
Existing managed clients: use the escalation contact and response arrangements in your service agreement.
Practical first steps
Notify your response team
Follow your incident response plan and contact your IT or security provider. Use a trusted phone or device if you suspect your usual account or system is compromised.
Record what you have noticed
Note when the issue began, the affected accounts or systems, the business impact and any actions already taken.
Protect the evidence
Keep relevant messages, alerts and logs. Coordinate containment with your response team and seek advice before deleting material, wiping devices or restoring systems.
What to tell us
A brief, non-sensitive overview will help us understand your situation:
- What you have noticed and when it started
- The accounts, systems or services affected
- Any disruption to your operations
- Who is already assisting and what has been done
- A safe phone number and your relevant timeframe
Please keep passwords, identity documents and detailed incident evidence out of the general enquiry form and ordinary email. We will agree an appropriate way to share sensitive material.
Discuss a Cyber IncidentHow we can help
Support for organisations, internal IT teams, legal advisers and insurers dealing with a suspected or confirmed cyber incident.
Assess & contain
Discuss suspicious logins, compromised email, malware, ransomware or a suspected data breach. We help assess the situation and agree containment priorities with your IT team.
Investigate & preserve
Establish what may have happened through breach investigation, digital forensics and evidence preservation, with the scope and handling arrangements agreed at the outset.
Recover & strengthen
Plan remediation and recovery, document findings and identify improvements to reduce the risk of recurrence. Where needed, we can work alongside your existing providers and advisers.